Warranty conditions for GARDENA manufacturer’s warranty

(Last updated 31/01/2023) 

In addition to the rights stipulated in these conditions, the end customer is entitled to statutory rights in the event of defects. These rights can be exercised free of charge and are not restricted by these conditions.

  1. Royal Dragon Traders Inc in partnership with GARDENA Manufacturing GmbH (hereinafter referred to as “GARDENA”) grants a warranty for all Original GARDENA products (hereinafter referred to as “Products”). The warranty period for each Product appears on the icon printed on the product packaging or in the online product description. The warranty is valid from the time of original purchase from the dealer in accordance with the following conditions: if the Products have only been used in private applications—i.e. have not been used commercially or professionally—the defect is proven to have occurred within the warranty period, and the claim is also made within this warranty period (hereinafter referred to as “Warranty”). The date on the original proof of purchase is therefore crucial for any claims. This warranty does not apply to products acquired second hand.

    GARDENA guarantees the end customer that the product is free from material or processing defects in accordance with the following conditions. Normal wear and tear of parts and components (such as V-belts, impellers, light bulbs, air filters, blade fixing parts, blades, turbines, toothed belts, spark plugs), visual changes, wear parts and consumables are excluded from the warranty.

  2. The services under the warranty are rendered by supplying a fully functional replacement product or by repairing the faulty product sent to us free of charge; we reserve the right to choose between these options. This service is subject to the following provisions being fulfilled: 

    • The product has been used for its intended purpose as per the recommendations in the operating manual.

    • Neither the purchaser nor a third party has attempted to open or repair the product.

    • Only Original GARDENA replacement parts and wear parts have been used for operation.

    • A copy of the original proof of purchase has been submitted.

  3. This warranty is limited to replacement or repair in accordance with the aforementioned conditions. Replaced products or parts become our property. The warranty does not constitute an entitlement to lodge other claims against us as a manufacturer, such as for damages. In particular, you are not entitled to receive a replacement product while your product is being repaired. Warranty services shall not extend or renew the warranty period for the product.

 

To ensure a fast and accurate evaluation of your product, please follow our standardized warranty process.

Step 1: File a Report

Contact our support team with your Proof of Purchase (Receipt/Invoice) and a brief description of the issue.

  • Email: sales@rdti.com.ph

  • Viber: 0939-932-2523

Step 2: Technical Pre-Screening

Our team will review your photos or videos to provide initial troubleshooting. Please note that a photo/video review is for screening purposes only and does not constitute final approval for a replacement or repair.

Step 3: Mandatory Service Center Diagnostic

For the safety of our customers and the integrity of the product, all items must undergo a physical inspection at our Authorized Service Center.

  • No Home Service: RDTI does not provide on-site or home service for any product categories.

  • Logistics: The customer is responsible for transporting the item to our service center. You may bring the item in person or send it via third-party couriers (e.g., Lalamove, Grab).

  • Safety & Tools: A controlled environment and specialized tools are required to perform a full internal diagnostic.

Step 4: Evaluation

Once the item is received, our technicians will generate a Technical Diagnostic Report.

  • Manufacturer Defects: Covered under warranty terms (Repair or Replacement).

  • User-Induced Damage / Environmental Factors / Wear & Tear: Not covered; a repair quotation will be provided for your approval.

Step 5: Resolution & Collection

You will be notified once the evaluation is complete. Resolved items can be picked up at the service center or returned via your preferred courier service.